Most of the information we collect through our Offerings is metadata. Metadata may include how and when a device or network is being used, login times and attempts, registry keys, types and versions of operating systems, browsers, and information about software applications. In some cases, we collect personal information as it may appear within the metadata such as that associated with usernames, filenames, file paths, and machine names. This personal information is used to help our customers and improve our capabilities in the way described in our more specific product or service documentation and agreements.
Ansen's Offerings also include features providing customers the ability to submit files (including the content of those files) and other information related to the files for purposes including security analysis and response, product improvement, enhanced capabilities, or customer support. At the direction of customers, we may also collect or retrieve files as part of our Offerings.
An important type of data we detect, collect, analyze, and use through our Offerings (or provide our customers the ability to provide to us) is information about adversaries, for example, malware and URLs where adversaries try to send your data. We often discover this type of information from analyzing samples customers provide to us or from the data we collect from customers through our Offerings. We use the information we collect about adversaries to help all of our customers and the public - DETECT, RESPOND, REVEAL. However, when we share information that we learn about adversaries, we don't identify customers or individuals, other than, of course, the adversary, that's the WHO, WHAT, and WHY of our security mission.
To the extent Ansen collects personal information through its Offerings, Ansen generally collects that information under the authority and direction of its customers, which often are corporate entities. Ansen typically has no direct relationship or contact with an individual whose personal information we may collect or receive from a corporate customer and subsequently analyze and use. Consequently, any inquiries about the specific processing of your personal information via Ansen Offerings should be directed to your organization.
Regardless, the use of the information collected through our Offerings is limited to the purpose of providing the service for which our customers have engaged Ansen or as otherwise outlined in our agreements. We do not use any personal information collected through our Offerings to contact or market products or services to these individuals. We also do not provide any personal information obtained through the Offerings to third parties for the purpose of contacting or marketing products or services to these individuals.
If you are a user of one of our Offerings, we obtain the personal information you provide us during the sales and/or fulfillment process. We may use personal information collected such as your name, phone number, mailing address, and email address to contact you and to provide and inform you of Offerings, send you an invoice, determine how our offerings are used and enhance your customer and user experience, perform accounting, auditing and collection activities, answer questions, and provide support or other similar services.
